Refund policy
Return & Refund Policy
Last updated: August 13, 2026
At Rise Above Co., we want you to love your purchase. If something isn’t quite right, we accept eligible returns within 30 days of delivery.
Return Eligibility
To be eligible for a return, merchandise must be:
- Returned within 30 days of delivery
- Unworn, unused, and unwashed
- Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
- In its original condition
- Returned with original tags attached, when applicable
Items that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items marked “Final Sale”
- Clearance items specifically marked as final sale
- Items that have been worn, washed, altered, or damaged after delivery
- Certain personal-care or hygiene-sensitive products, if applicable
Starting a Return
To request a return, please contact us at riseaboveco.biz@gmail.com within 30 days of delivery. Please include your order number and the item(s) you would like to return.
Returns sent without first requesting a return may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
Original shipping charges are non-refundable unless the return is due to an error on our part.
We recommend using a trackable shipping service when returning merchandise. Rise Above Co. is not responsible for return packages that are lost or damaged in transit.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us as soon as possible at riseaboveco.biz@gmail.com with your order number and photos of the issue so we can make it right.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.
Exchanges
Because inventory and sizes may sell out quickly, we cannot guarantee direct exchanges. If you would like a different size, color, or item, we recommend returning the eligible item and placing a new order.
Questions about a return can be sent to riseaboveco.biz@gmail.com.